FAQ
1. What should I do if I have trouble logging in?
Please follow these instructions:
Check your login details. Your login username is the email address you used for registration.
If you have forgotten your password, please select the "Forgot your password?" option on the Sign In page. Complete the information regarding your registration details and select the "Reset your password" option.
Please make sure that your web browser accepts cookies.
Check your login details. Your login username is the email address you used for registration.
If you have forgotten your password, please select the "Forgot your password?" option on the Sign In page. Complete the information regarding your registration details and select the "Reset your password" option.
Please make sure that your web browser accepts cookies.
2. Can I get a discount if I make a larger order?
Yes, the more pieces you purchase, the higher the discount. For example, if you buy 10 pieces, you will obtain a 5% discount. If you are interested in purchasing more than 10 pieces, we would be happy to provide you with a quote. Please contact our Sales Department on twinkledeals@kfwholesale.com
Yes, the more pieces you purchase, the higher the discount. For example, if you buy 10 pieces, you will obtain a 5% discount. If you are interested in purchasing more than 10 pieces, we would be happy to provide you with a quote. Please contact our Sales Department on twinkledeals@kfwholesale.com
and provide the following information:
- The product(s) that you are interested in
- The exact order quantity for each product
- Your desired timeframe
- Any special packing instructions, e.g. bulk packing without product boxes
Our Sales Department will reply to you with a quotation. Please note that the larger the order, the more postage you will save. For instance, if your order quantity is 20, the average shipping cost per unit will be much cheaper than if you just buy one piece.
- The product(s) that you are interested in
- The exact order quantity for each product
- Your desired timeframe
- Any special packing instructions, e.g. bulk packing without product boxes
Our Sales Department will reply to you with a quotation. Please note that the larger the order, the more postage you will save. For instance, if your order quantity is 20, the average shipping cost per unit will be much cheaper than if you just buy one piece.
3. What should I do if I want to add or remove the items in the cart?
Please sign into your account and select the shopping cart on the top right of the page. You will be able to view all of the items that are currently in the shopping cart. If you wish to delete an item from the cart, simply click on the "Remove" button next to the item. If you wish to change the quantity for any individual item, simply enter the new amount you want to purchase in the "Qty" colum
Please sign into your account and select the shopping cart on the top right of the page. You will be able to view all of the items that are currently in the shopping cart. If you wish to delete an item from the cart, simply click on the "Remove" button next to the item. If you wish to change the quantity for any individual item, simply enter the new amount you want to purchase in the "Qty" colum
4. Why website will exprience consignment with out of stock?
Every website occasionally experiences consignments with minor size issues or feature some items which are out of stock. We can not fully avoid this problem for overseas shipping of goods. Our advice is to submit payment for your orders as soon as possible so we can provide our related services quickly. If some of your ordered products are out of stock, we will notify you within 3 working days.
Every website occasionally experiences consignments with minor size issues or feature some items which are out of stock. We can not fully avoid this problem for overseas shipping of goods. Our advice is to submit payment for your orders as soon as possible so we can provide our related services quickly. If some of your ordered products are out of stock, we will notify you within 3 working days.
1. What is PayPal?
PayPal is a secure and trustworthy payment processing service which allows you to shop online. PayPal can be used at kfwholesale.com to purchase items by Credit Card (Visa, Mastercard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account). Twinkledeals cannot see your card number as it is securely encrypted through PayPal's server. This limits the risk of unauthorized use and access.
PayPal is a secure and trustworthy payment processing service which allows you to shop online. PayPal can be used at kfwholesale.com to purchase items by Credit Card (Visa, Mastercard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account). Twinkledeals cannot see your card number as it is securely encrypted through PayPal's server. This limits the risk of unauthorized use and access.
2. After making a payment, can I change my billing or shipping information?
Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service
Department at support.kfwholesale.com as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.
Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service
Department at support.kfwholesale.com as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.
contact us via skype as soon possible
Skype: twinkledeals.kfwholesale
3. How do I know if my payment has been received?
Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit twinkledeals@kfwholesale.com and log into your customer account to check the order status at any time. If Twinkledeals@kfwholesale.com has received payment, the order status will show "Processing".
Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit twinkledeals@kfwholesale.com and log into your customer account to check the order status at any time. If Twinkledeals@kfwholesale.com has received payment, the order status will show "Processing".
4. Do you provide an invoice?
Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.
Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.
5. Can I use other payment methods to pay for the order, such as a credit card or an offline payment method?
Yes, absolutely. For your convenience, we also accept the following payment methods: Wire transfer, and Western Union. Please contact twinkledeals@kfwholesale.com with your request or sales enquiry. We will respond to your email query within 1 working day.
Yes, absolutely. For your convenience, we also accept the following payment methods: Wire transfer, and Western Union. Please contact twinkledeals@kfwholesale.com with your request or sales enquiry. We will respond to your email query within 1 working day.
6. Why am I asked to "Verify" my payment?
Because your order has been held for a standard anti-fraud check by twinkledeals@kfwholesale.com
We want to avoid fraudulent and unauthorized payment
For more details about our anti-fraud please check
Because your order has been held for a standard anti-fraud check by twinkledeals@kfwholesale.com
We want to avoid fraudulent and unauthorized payment
For more details about our anti-fraud please check